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Please read our appointment, cancellation, deposit, and refund policies thoroughly. Should you have any questions regarding the policies outlined below, please contact Insignia Lash & Beauty prior to booking your service.

Deposits

There is a booking fee of 50% for all lash full sets and

Permanent Makeup Services.

 

Booking fees for lash full sets are non-refundable and non-transferable.

 

Booking fees for Permanent Makeup services are non-refundable but may be transferable towards lash and/or brow services. 

You may reschedule within 48 hrs. of your scheduled appointment. With no loss of deposit. 

To reschedule Permanent Makeup services please contact directly: 

Phone: 203-907-6332

 

 

Late Policy

There is a grace period of 10 minutes. Tardiness will result in the artist having to sacrifice quality service. Being on time is essential to the best possible outcome and is only to your benefit.

Anything past 15 minutes, your appointment will be cancelled and will be charged 100% of the service.

Notice

Please be aware that we require 48 hours notice be provided should you need to cancel or reschedule your service, and that any failure to notify us within that time frame will result in a loss of the full service amount on all services booked.  

 Please understand that your notice allows us time to fill your cancelled appointment.

If for any reason you need to cancel your scheduled service, please contact Insignia Lash as soon as possible. We ask that all last minute cancellations be communicated directly via phone or text at (203)-907-6332.

Please DO NOT text the Confirmation App. a message as we will not receive those notifications. 

Thank You!

Refunds

There are no refunds on services rendered.

In the highly unlikely event of an allergic reaction to lash adhesives, your removal is free of charge but must contact an Ophthalmologist and set must removed within 48 hours. 

"No Shows"

“No Shows” will be charged the full amount of the service and Insignia Lash requires that the next appointment be paid in full prior to scheduling a future appointment.

If for any reason you need to cancel your scheduled service, please contact Insignia Lash as soon as possible. We ask that all last minute cancellations be communicated directly via phone or text at (203)-907-6332.

Please DO NOT text the Confirmation App. a message as we will not receive those notifications. 

Thank You!

Workshop Deposit

In order to secure your Workshop Day(s) of choice all Workshop Deposits of $500 are non-refundable and  non-transferable.

Policies

Return Policy on Retail Items

We are unable to accept returns on all Lash, Cosmetic & Personal Care Items due to the nature of the item.

That said, should you be dissatisfied with your order, please contact us as soon as possible. We will make every effort to remedy the situation, as we want you to love your product(s) as much as we do!

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