Please read our appointment, cancellation, deposit, and refund policies thoroughly. Should you have any questions regarding the policies outlined below, please contact our Lash Lounge prior to booking your service.
DEPOSITS FOR FULL SETS ARE NON-REFUNDABLE. This policy is applicable to Classic, Hybrid & Russian Volume Lash Extension Sets. Lashes are a luxury, an investment, and require routine fills. They will keep you looking beautiful, but please be sure that you are aware of the upkeep required prior to having your Lash Set applied. Application times are substantial and range from 2.5 - 4 hours.
Workshop Deposits of $500 are non-refundable as this is to purchase a kit in advance for the class date.
Please be aware that we require 48 hours notice be provided should you need to cancel or reschedule your service, and that any failure to notify us within that time frame will result in a loss of deposit. Please understand that your notice allows us time to fill your cancelled appointment, as we book out services months in advance and have a substantial waitlist. Please note that this excludes Full Sets.
“No Shows” will not have their deposit refunded, and Lash Lounge requires that the next appointment be paid in full prior to scheduling.
If for any reason you need to cancel your scheduled service, please contact Lash Lounge as soon as possible. We ask that all last minute cancellations be communicated directly via phone or text at (203)-907-6332.
In light of the COVID-19 pandemic, we are unable to accept returns at this time.
That said, should you be dissatisfied with your order, please contact us as soon as possible. We will make every effort to remedy the situation, as we want you to love your product(s) as much as we do!